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FAQs


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Where are you based?

We’re happily based in the Atlanta, GA (USA) area – home to some amazing musicians and music artists!

 

 

 

How does shipping work?

Murphy McGonigal’s Magical Music Motley partners with global merchants and artisans to provide you the most interesting products at the best prices.  We stock many items, but a few are shipped directly from our global merchants.  This means some items could be shipped separately, and while some will arrive in a few days, other items may take up to twenty-five days to reach you. Please be patient; it’s on its way!  You can track your order using the link in the header or footer of each page.  Several of our global suppliers do not always provide tracking numbers but we have an internal way of confirming that your order did indeed ship.  If you’re concerned, please contact us.  We offer a 100% satisfaction guarantee!

 

 

 

What if I need to return something?

 

No worries! Contact us right away and we’ll guide you through the process and provide you the correct shipping address for your item. Please DO NOT return the item to the address it came from unless we tell you to. Click here to read our full Returns and Exchange policy.

 

 

 

Is my information safe with you?

 

Absolutely!  Murphy McGonigal's uses the latest SSL security technology, employing 256-bit encryption of your credit card and personal information.  You can verify this with the padlock, "Secure" and "https" in the address bar.

 

 

 

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